We do hope someone is able to assist! If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.ĭid this answer your question? Please click the Accept as Solution button so that others may find the answer as well. This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. I would not initialize the current card as it will wipe out all data on the card during the process.
If there is an alternate card to test I would put it in the camcorder, initialize it using the initialize option in the camcorder's menu, take a test clip, and try to transfer that clip. To verify, when the camcorder is connected to the computer, and powered on in the Playback mode, you do not see any files/folders inside of the DCIM folder that appears on the Removable storage of the camcorder? If not, this may indicate an issue with the formatting of the card. When the card was first inserted into the camera was it initialized using the Initialize option in the Wrench section of the camcorder's menu? I have a vixia hf r21 camcorder and have edited a video in Pixela Corp Video Browser software and want to place video on a powerpoint presentation. Since CameraWindow is having trouble importing the files, and nothing is showing up in the DCIM folder on the Removable storage, there may be an issue with the formatting of the memory card. You should also be able to see subfolders in the DCIM folder you mentioned in the Removable Storage that shows up when the camera is connected.
PIXELA SOFTWARE TRANSFER UTILITY CANON HF R21 WINDOWS 7
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